Effective as of December 20, 2024.

GAHOHONG Trade (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our website or services, you acknowledge that you have read and understood this policy.

1. Scope of This Privacy Policy

This policy applies to information collected through:

• Our website ([Insert Website URL]);
• Email communications;
• Online account registrations;
• Customer support interactions;
• Any other interactions with us that reference this Privacy Policy.

It does not apply to third-party websites, applications, or services linked to or accessible from our platform.

2. Information We Collect

2.1 Categories of Personal Information

We collect and process the following categories of personal data:

• Identity Information: Name, username, customer ID, company name (if applicable).
• Contact Information: Email address, phone number, mailing/billing/shipping address.
• Account Information: Login credentials, password (encrypted), purchase and order history.
• Payment Data: Credit/debit card details, payment service provider information (processed securely by third-party payment processors).
• Technical Information: IP address, browser type and version, operating system, device type, and other diagnostic data.
• Usage Information: Pages visited, time spent on pages, clickstream data, referral sources.
• Marketing Preferences: Opt-ins and opt-outs for promotional communications.
• Geolocation Data: Approximate location derived from IP address.

2.2 Sensitive Data

We do not intentionally collect sensitive personal information (e.g., health, racial/ethnic data) unless explicitly required for legal or compliance purposes.

2.3 How We Collect Your Data

Data may be collected directly from you when you:

• Create an account or place an order;
• Subscribe to newsletters or opt-in for marketing communications;
• Complete surveys, forms, or submit inquiries;
• Interact with customer support;
• Use cookies and similar technologies during site visits.

We may also collect data indirectly through:

• Analytics and tracking tools (e.g., Google Analytics, Meta Pixel);
• Social media platforms when you engage with our content.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery and Operations

• Process and fulfill orders, including payment, shipping, and returns.
• Provide technical support and respond to inquiries.
• Manage user accounts and authentication.

3.2 Personalization and Analytics

• Enhance and customize your browsing and shopping experience.
• Analyze site performance, user behavior, and trends for continuous improvement.

3.3 Marketing and Communications

• Send promotional offers, newsletters, or product updates (subject to opt-in preferences).
• Conduct surveys and request feedback.

3.4 Legal Compliance and Risk Management

• Prevent fraud, unauthorized access, or other illegal activities.
• Enforce our terms of service and other policies.
• Comply with regulatory obligations, court orders, or legal processes.

4. How We Share Your Information

4.1 Service Providers

We share your data with trusted third-party vendors who assist in providing services, including:

• Payment processors (e.g., Stripe, PayPal);
• Logistics and shipping partners;
• IT support and hosting providers;
• Marketing and analytics platforms (e.g., Google, Meta).

These third parties are bound by data processing agreements to use your data solely for specified purposes and to maintain confidentiality.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity under this Privacy Policy.

4.3 Legal and Regulatory Requirements

We may disclose your personal information when required to:

• Respond to lawful requests by public authorities, including law enforcement;
• Comply with applicable laws, regulations, or litigation.

4.4 Aggregated or De-Identified Data

We may use aggregated or de-identified information that cannot reasonably identify you for research, statistical analysis, or other lawful purposes.

5. Data Retention and Security

5.1 Retention Period

We retain your personal data only as long as necessary for:

• The purposes outlined in this Privacy Policy;
• Compliance with legal, tax, or regulatory obligations;
• Legitimate business interests, such as record-keeping and dispute resolution.

5.2 Security Measures

We implement robust technical and organizational measures to safeguard your personal data, including:

• Encryption of sensitive data during transmission and storage;
• Access controls to limit data access to authorized personnel;
• Regular security audits and vulnerability testing.

However, no method of electronic transmission or storage is 100% secure. We encourage you to take precautions, such as using strong passwords and avoiding public Wi-Fi when accessing sensitive information.

6. Your Rights

6.1 Rights Under GDPR (EU/EEA Residents)

You have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccuracies in your data.
• Right to Erasure: Request deletion of your data where lawful.
• Right to Restrict Processing: Limit how your data is used.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Opt out of processing based on legitimate interests or direct marketing.
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

6.2 Rights Under CCPA (California Residents)

You are entitled to:

• Right to Know: Access specific details about the data we collect and process.
• Right to Delete: Request deletion of your personal data.
• Right to Opt-Out: Opt out of the “sale” of personal data (though we do not sell your data).
• Right to Non-Discrimination: Exercise your rights without facing retaliation or discrimination.

6.3 Exercising Your Rights

To exercise your rights, contact us via:

• Email: [Insert Support Email]
• Phone: [Insert Support Phone]
• Postal Address: [Insert Mailing Address]

We may verify your identity before processing your request to ensure data security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve functionality and performance;
• Deliver targeted advertisements;
• Analyze usage patterns.

You can manage your cookie preferences through your browser settings or opt-out mechanisms, such as the Network Advertising Initiative opt-out tool.

8. International Data Transfers

If your data is transferred outside your country (e.g., to the U.S.), we ensure such transfers are governed by safeguards such as:

• Standard Contractual Clauses (SCCs);
• Binding Corporate Rules (BCRs);
• Adequacy decisions by the European Commission.

9. Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect or process data from minors. If you believe we have collected data from a minor, please contact us immediately.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. For significant changes, we may provide additional notice via email or site notifications.